Wise Feedback
High standards, high support, and transparent communication
Wise Feedback is a communication approach that involves providing high standards, high support, and transparent communication. It helps individuals grow and develop by providing critical feedback while also assuring them that they are capable of meeting the high standards.
- High standards, high support, and transparent communication are essential for growth and development
- Critical feedback must be accompanied by an assurance of capability to meet high standards
- The experience of dignity and respect is crucial for individuals to view negative criticism as a sign of care
- Set high standardsClearly communicate the high standards expected of the individual. This can be done by providing specific, measurable, and achievable goals.Pro tipMake sure the high standards are realistic and attainableWarningAvoid setting standards that are too high or too low, as this can lead to discouragement or complacency
- Provide high supportAssure the individual that they are capable of meeting the high standards. This can be done by providing resources, guidance, and encouragement.Pro tipBe specific about the support being offered and how it will help the individual meet the high standardsWarningAvoid being too vague or general with the support, as this can lead to confusion or frustration
- Communicate transparentlyCommunicate the high standards and high support in a transparent and clear manner. This can be done by providing regular feedback and check-ins.Pro tipBe genuine and sincere in the approach, as individuals can tell when it's not authenticWarningAvoid being too harsh or critical, as this can lead to defensiveness or discouragement
A teacher provides critical feedback to a student on their essay, but also assures them that they are capable of meeting the high standards. The teacher communicates the feedback in a transparent and clear manner, providing regular check-ins and support.
The concept of Wise Feedback originated from the work of Jeff Cohen and Claude Steel, who coined the term'mentor's dilemma'. This dilemma refers to the challenge of simultaneously criticizing someone's work and motivating them to overcome and embrace that criticism.