26 results for customer psychology
Showing 1–26
COMThe Buying Motives Spectrum
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Nineteen emotional and rational forces that cause people to buy—and how to uncover them

The Sales Bible: The Ultimate Sales Resource · Jeffrey Gitomer

COMLiking — The Six-Factor Influence Engine
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We comply with people we like; six reliable triggers manufacture that liking automatically

Influence: Science and Practice · Robert B. Cialdini

MINDThe Amateur's Mindset
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Stay a beginner on purpose — there's only room for improvement

Scared to try something new? Daredevil @MichelleKhare says embrace an amateur’s mindset #TEDTalks · TED

STRThe Nagle Value Cascade Strategic Pricing System
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Price strategically by creating value first, communicating it effectively, structuring prices to capture it, and managing competition through policy rather than reaction

The Strategy and Tactics of Pricing: A Guide to Growing More Profitably · Thomas T. Nagle, Georg Muller, and Evert Gruyaert

MKTThe Behavioral Economics Marketing Toolkit
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Leverage cognitive biases ethically to create genuine improvements in customer experience

How Your Brain Gets Tricked By Clever Marketing - Rory Sutherland (4K) · Rory Sutherland

INFPsycho-Logic Decision Framework
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Solve problems by understanding psychological reality not just logical reality

Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life · Rory Sutherland

MKTAsymmetric Value Creation
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Find where small changes in context create disproportionate value shifts

Dirty Little Marketing Secrets That Always Work - Rory Sutherland (4K) · Rory Sutherland

MKTThe Campaign Driven Enterprise Method
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Create buying frenzies through structured demand-building campaigns

Oversubscribed · Daniel Priestley

LEADThe Five Principles of Compensation Design
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Turn your largest expense into a strategic advantage

Scaling Up Compensation · Verne Harnish & Sebastian Ross

LEADThe Uncertainty Reduction Principle
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People suffer more from not knowing than from bad news itself

Perspective is everything · Rory Sutherland

MKTEducational Marketing Approach
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Market to others as you want to be marketed to

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTBelief Building Marketing Approach
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Educate prospects to make informed decisions

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTEmotion, Logic, and Urgency
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Three psychological ingredients

Scorecard Marketing by Daniel Priestley · Unknown

MKTPsychological Tension Framework
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Understand why people buy

Scorecard Marketing by Daniel Priestley · Unknown

MINDThe Controlled Paranoia Doctrine
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Channel the fear that everything can disappear tomorrow into vigilance

Shoe Dog · Phil Knight

FINThe Perpetual Cash Flow Tightrope
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Grow aggressively by leveraging every dollar while managing existential risk

Shoe Dog · Phil Knight

MKTTechnology Adoption Life Cycle
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Map your market by understanding the five psychographic profiles that determine how technology ge...

Crossing the Chasm, 3rd Edition Marketing and Selling · Geoffrey A. Moore

PRODSubjective Time Distortion Awareness
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Your perception of time is a construct -- knowing how it distorts gives you an edge.

Your Brain Is a Time Machine The Neuroscience and Physics · Dean Buonomano

MINDTribalism Framework
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Us vs Them

How to Make Better Decisions | Dr. Michael Platt · Andrew Huberman

FINThe Debt Elimination Hierarchy
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Ruthlessly eliminate debt by interest rate priority to unlock wealth building

The Simple Path to Wealth · JL Collins

MINDThe Struggle Navigation Framework
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Surviving the darkest moments of leadership when nothing is working

The Hard Thing About Hard Things · Ben Horowitz

STRThe Negotiation One Sheet
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A comprehensive preparation document that synthesizes all tactics into a battle plan for any negotiation.

Never Split the Difference · Chris Voss

COMMirroring (Isopraxism)
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Repeat the last one to three critical words to build rapport and extract information without asking a single question.

Never Split the Difference · Chris Voss

LEADThe Foot-in-the-Door Escalation Framework
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A systematic approach to building large commitments from small initial agreements. Based on

Influence: The Psychology of Persuasion · Robert Cialdini

SALThe Commitment and Consistency Principle
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Once people make a choice or take a stand, they encounter personal and interpersonal pressure to

Influence: The Psychology of Persuasion · Robert Cialdini

SALFeature Downsell Process
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Take something away, lower the price, ask 'how about now?' — never offer the same thing for cheaper.

$100M Money Models · Alex Hormozi