5frameworks
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Defusing Danger with Empathy
Empathy in high-stakes situations
AMPP Listening (Explore Others' Paths)
Use asking, mirroring, paraphrasing, and priming to hear what others really mean
The Late-Night FM DJ Voice
Use a deep, slow, downward-inflecting voice to project calm authority and trigger trust without triggering defensiveness.
Accusation Audit
List every terrible thing your counterpart could say about you and say it first to defuse negative dynamics before they take root.
Labeling
Name your counterpart's emotions to validate them, diffuse negatives, and reinforce positives.