50 results for customer research
Showing 1–50
STRReliability Over Generality
Read →

Demos work 60% of the time; enterprises need the nines. Prioritize reliability over everything, then climb the abstraction ladder.

Why Google failed to make GPT-3 + why Multimodal Agents are the path to AGI — with David Luan of Adept · Latent Space (swyx & Alessio)

COMLiking — The Six-Factor Influence Engine
Read →

We comply with people we like; six reliable triggers manufacture that liking automatically

Influence: Science and Practice · Robert B. Cialdini

INFReciprocity Rule
Read →

Give first to obligate; the rule runs deeper than liking, culture, or rational self-interest.

Influence: Science and Practice · Robert B. Cialdini

STRThe VITO Referral Chain
Read →

VITO-to-VITO referrals produce 40% higher close rates and 2.5x more referrals downstream

Getting to VITO (The Very Important Top Officer) · Anthony Parinello

COMHypothesis-Based Selling
Read →

Lead with an informed hypothesis of customer needs rather than asking customers to educate you

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

STRThe 53 Percent Rule: The Sales Experience as the Primary Driver of Customer Loyalty
Read →

Over half of B2B customer loyalty is determined not by what you sell but by how you sell it

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

COMTaking Control of the Sale
Read →

Assert and maintain momentum throughout the sale — assertively, not aggressively

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

COMCommercial Teaching
Read →

Teach customers something they don't know about their business — then show why only you can fix it

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

STRThe Challenger Selling Model: Teach, Tailor, Take Control
Read →

The three-part methodology for winning complex B2B sales through constructive tension

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

LEADAI-Enabled Cognitive Labor Displacement Model
Read →

AI agents are replacing cognitive work now — not in the future

Geoffrey Hinton — The Godfather of AI on Existential Risk · Geoffrey Hinton

LEADThe Blanchard Four-Stage Team Development Model
Read →

Match your leadership style to your team's development stage to build high performance

The One Minute Manager Builds High Performing Teams · Ken Blanchard, Donald Carew, and Eunice Parisi-Carew

FINFisher's Fifteen Points and Scuttlebutt Method
Read →

Find outstanding growth stocks by investigating what competitors, customers, and suppliers really think

Common Stocks and Uncommon Profits · Philip A. Fisher

STRThe Business Model Canvas
Read →

Describe, design, and reinvent any business model through nine interconnected building blocks

Business Model Generation · Alexander Osterwalder

STRThe Lean Strategy Framework
Read →

Find, face, frame, and form your way to competitive advantage through continuous learning and waste elimination

The Lean Strategy · Michael Balle

ENTThe 6-Step AI Solopreneur Stack
Read →

Greg Isenberg presents a complete six-step system for building a business from idea to paying customers using AI tools,...

Business Is Now On Easy Mode · Greg Isenberg

INNBold Conjectures and Severe Tests
Read →

Generate daring hypotheses then subject them to the harshest tests you can devise

The Logic of Scientific Discovery · Karl Popper

PRODThe Microlearning Integration Method
Read →

Transform disconnected scraps of time throughout your day into a cohesive AI-powered learning journey

Google's NotebookLM is Getting Even More Powerful · Tiago Forte

INNDiscovery-Driven Planning for New Markets
Read →

Plan for learning rather than execution when entering markets that do not yet exist

The Innovator's Dilemma · Clayton M. Christensen

MKTThe Behavioral Economics Marketing Toolkit
Read →

Leverage cognitive biases ethically to create genuine improvements in customer experience

How Your Brain Gets Tricked By Clever Marketing - Rory Sutherland (4K) · Rory Sutherland

ENTThe Million Dollar Weekend Method
Read →

Validate your business idea with real paying customers in 48 hours, not months of planning

Noah Kagan Interview (Full Episode) | The Tim Ferriss Show (Podcast) · Noah Kagan

STRThe Four Actions Framework
Read →

Create blue oceans by eliminating, reducing, raising, and creating across industry factors

Blue Ocean Strategy · W. Chan Kim & Renée Mauborgne

LEADThe Five Principles of Compensation Design
Read →

Turn your largest expense into a strategic advantage

Scaling Up Compensation · Verne Harnish & Sebastian Ross

INNThe Unspoken Customer Desire Method
Read →

Discover what people deeply want but cannot articulate

Choice, Happiness, and Spaghetti Sauce · Malcolm Gladwell

MKTThe Perception-Reality Gap Principle
Read →

How something is packaged and presented changes what it actually is to the consumer

Rory Sutherland - 19 Of Human Behaviours Weirdest Quirks · Rory Sutherland

PRODProgressive Summarization Method
Read →

Layer your notes over time so future you can find and use them in seconds

Progressive Summarization: A Practical Technique for Designing Discoverable Notes · Tiago Forte

MKTThe Von Mises Value Equivalence
Read →

Context and experience creation are as valuable as the core product itself

Perspective is Everything · Rory Sutherland

MKTEducational Marketing Approach
Read →

Market to others as you want to be marketed to

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTCycles-Based Approach
Read →

Peek into the cycles of your customer's life

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTThe Simple Marketing Framework
Read →

Focus on the critical parts, not the complexity

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

STRParadigm Shock Reduction Framework
Read →

Reduce shock, accelerate adoption

Inside the Tornado: Marketing Strategies From Silicon Valley's Cutting Edge · Geoffrey A. Moore

LEADCult-Like Cultures
Read →

Create intensely strong cultures with fervently held ideology, rigorous indoctrination, tightness of fit, and a sense of elitism that preserves the core

Built to Last · Jim Collins & Jerry I. Porras

STREmergent vs Deliberate Strategy
Read →

When the future is uncertain, let strategy emerge through learning; when the path is clear, execute deliberately

The Innovator's Solution · Clayton M. Christensen & Michael E. Raynor

INNNew-Market vs Low-End Disruption
Read →

Two distinct paths to disruptive growth: compete against nonconsumption or attack overserved customers at the bottom

The Innovator's Solution · Clayton M. Christensen & Michael E. Raynor

STRThe RPV Framework
Read →

Resources, Processes, and Values determine what an organization can and cannot do

The Innovator's Solution · Clayton M. Christensen & Michael E. Raynor

INNJobs-to-be-Done Theory
Read →

Customers hire products to do specific jobs; segment by the job, not by customer demographics

The Innovator's Solution · Clayton M. Christensen & Michael E. Raynor

INNDisruptive Innovation Theory (Applied)
Read →

Shape your innovation into a disruption so incumbents are motivated to flee rather than fight

The Innovator's Solution · Clayton M. Christensen & Michael E. Raynor

COMThe Multisensory Presentation Method
Read →

Engage sight, sound, and touch to create presentations with dramatically higher recall

Talk Like TED · Carmine Gallo

STRTotal Addressable Market (TAM) Calculation
Read →

A bottom-up, customer-validated method for quantifying your beachhead market size in annual revenue to ensure your venture targets a market large enough to sustain it.

Disciplined Entrepreneurship · Bill Aulet

STRMarket Segmentation & Beachhead Market Selection
Read →

A disciplined process for narrowing from hundreds of potential markets to one beachhead you can dominate, then expanding from that position of strength.

Disciplined Entrepreneurship · Bill Aulet

ENTThe 24 Steps Framework
Read →

A systematic, customer-driven approach to launching an innovation-based venture by working through 24 discrete steps grouped into six themes.

Disciplined Entrepreneurship · Bill Aulet

COMThe Guide Positioning Model
Read →

Position your brand as the empathetic, authoritative guide in your customer's story — not the hero.

Building a StoryBrand · Donald Miller

STRTarget Customer Scenario Method
Read →

Use vivid before-and-after stories to select your beachhead market

Crossing the Chasm, 3rd Edition · Geoffrey A. Moore

INNJob Hunting Strategy
Read →

Five sources of insight for discovering unmet jobs in the wild

Competing Against Luck: The Story of Innovation and Customer Choice · Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan

MKTFour Forces of Progress
Read →

Map the forces that drive and block every customer decision

Competing Against Luck: The Story of Innovation and Customer Choice · Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan

INNJobs to Be Done Framework
Read →

Innovate by understanding the progress customers are trying to make

Competing Against Luck: The Story of Innovation and Customer Choice · Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan

STRVertical Integration Decision Framework
Read →

Systematically evaluate the strategic costs and benefits of vertical integration

Competitive Strategy: Techniques for Analyzing Industries and Competitors · Michael E. Porter

STRThe Hedgehog Concept
Read →

Find the intersection of what you can be best at, what drives your engine, and what ignites your passion

Good to Great · Jim Collins

STRSeven Business Model Assessment Questions
Read →

Score your business model's structural strength on seven dimensions

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) · Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith

PRODThe Strengths Zone Diagnostic
Read →

Six times more engaged when you do what you do best daily

Strengths finder 2.0 · Tom Rath

MKTCustomer Insight Discovery System
Read →

Six research techniques to understand what customers truly want

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) · Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith