Separate what you can control from what you cannot, then focus only on the former

Why you should define your fears instead of your goals | Tim Ferriss | TED · Tim Ferriss

Find mutual purpose when you and the other person want different things

Crucial Conversations · Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

People do not get defensive about what you say — they get defensive because they do not feel safe

Crucial Conversations · Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Use deliberate disengagement to unlock solutions the conscious mind cannot reach

The Creative Act: A Way of Being · Rick Rubin

See through their eyes, speak to their heart, and they will walk your path willingly

How to Win Friends and Influence People · Dale Carnegie

Name your counterpart's emotions to validate them, diffuse negatives, and reinforce positives.

Never Split the Difference · Chris Voss