Standard of living is a tale of two baskets — and they moved in opposite directions.

Have Boomers Rigged The System? · Tom Nicholas

The pandemic compressed a decade of change into weeks — identify where your industry now sits on its 2030 trend line

Post Corona: From Crisis to Opportunity · Scott Galloway

Build instant rapport by reflecting others' feelings back to them in your own words

The Like Switch · Jack Schafer

Reflecting feelings and needs

Nonviolent Communication: A Language of Life - PDFDrive.com · Marshall B. Rosenberg

Use asking, mirroring, paraphrasing, and priming to hear what others really mean

Crucial Conversations · Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Use summaries to trigger the two most powerful words in negotiation and create genuine buy-in.

Never Split the Difference · Chris Voss