10frameworks
Showing 1–10 of 10
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Shut Up And Listen
Listen to customers
The Human Touch Framework
Add a personal touch
Proudly Exclude People
Confidently exclude people who are not a good fit
The Strength of Many Little Customers
Focus on serving many little customers
The 30-Second Test
Judge a company by its first impression
Customer-Oriented Business Model
Focus on customer satisfaction
Customer Happiness Framework
Focus on Thrilling Customers
Remember the Lemons
Pay close attention to individual details and use them to create unforgettable personal moments
Return Every Handshake
Never leave a first interaction unanswered; every greeting is a potential superfan moment
The Own Your Bad News ProtocolIn-depth
When something breaks, be the first and loudest voice telling the story