emotional intelligence

Connect with your own feelings and needs before responding to others

Seven principles that transform how you handle high-stakes dialogue

Use asking, mirroring, paraphrasing, and priming to hear what others really mean

Separate facts from the stories you tell yourself before emotions take over

Watch for signs that safety is at risk before dialogue breaks down

Clarify what you really want before opening your mouth

Master the two emotions that control most people's financial lives.

Ask people what they need instead of giving what you would want

Break the silence around suffering by naming what everyone is avoiding

See through their eyes, speak to their heart, and they will walk your path willingly

Replace judgment with understanding to disarm defensiveness and build trust

You cannot predict your emotional self's decisions from your rational self's chair

Name your counterpart's emotions to validate them, diffuse negatives, and reinforce positives.

Understand the feelings and mindset of your counterpart to increase your influence in every moment that follows.