Noriaki Kano
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Noriaki Kano

Kano Model of customer satisfaction

Japanese professor and engineer who developed the Kano Model, classifying product features by their effect on customer satisfaction and delight.

Wikipedia
#93Management Theorists
41/ 100
Authority scoreNotable
1lists#93peak1primary1category
02
Top 100 Management Theorists
Rank #93·Kano Model of customer satisfaction
Appears alongside

Top neighbors of Noriaki Kano

8people
01
Abraham Maslow
Hierarchy of Needs, Eupsychian management
1shared list
02
Amy Edmondson
Psychological Safety, Teaming, the Fearless Organization
1shared list
03
Andrew Scott
100-Year Life (with Gratton)
1shared list
04
Anne Morriss
Move Fast and Fix Things (with Frei)
1shared list
05
Anthony Athos
Art of Japanese Management, 7S co-author
1shared list
06
Bernard Bass
Transformational Leadership scale (MLQ)
1shared list
07
Bill George
Authentic Leadership
1shared list
08
Bob Kegan
Immunity to Change, adult-development stages of leadership
1shared list
Last updated
10 May 2026
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