rapport

Build the human relationship before you build the recording — don't even let them see the camera for the first half hour.

We comply with people we like; six reliable triggers manufacture that liking automatically

Charisma is a learnable blend of warmth and competence signals that anyone can master

Build instant rapport by reflecting others' feelings back to them in your own words

When we truly connect in conversation our brains physically synchronize in measurable ways

Joy with others

Indulge others to influence

Transform dreaded small talk into meaningful connection through curiosity and support responses

Share your personality and personal interests to forge human connections with your audience

Mirror someone's language patterns, vocabulary, and metaphors to build instant affinity

Keep the conversational spotlight on the other person and off yourself

Mirror the other person's emotional energy before redirecting the conversation

Maintain eye contact a beat longer than comfortable to signal deep interest

Six behaviors that make people like you before you say anything substantive

Use summaries to trigger the two most powerful words in negotiation and create genuine buy-in.

List every terrible thing your counterpart could say about you and say it first to defuse negative dynamics before they take root.

Name your counterpart's emotions to validate them, diffuse negatives, and reinforce positives.

Repeat the last one to three critical words to build rapport and extract information without asking a single question.

Understand the feelings and mindset of your counterpart to increase your influence in every moment that follows.