One Minute Re-Direct
Correct mistakes, build confidence
The One Minute Re-Direct is a technique used to correct mistakes and build confidence in team members. It involves specifying exactly what went wrong, expressing feelings about the mistake, and reaffirming confidence and trust in the team member. This approach helps to prevent defensiveness and promotes a positive and supportive work environment.
- Specify exactly what went wrong to help team members understand and learn from their mistakes.
- Express feelings about the mistake to show that it has an impact on the team and the organization.
- Reaffirm confidence and trust in the team member to promote a positive and supportive work environment.
- Specify what went wrongClearly state what the team member did wrong and how it affected the team or organization. Be specific and objective, focusing on the behavior rather than the person.Pro tipUse 'I' statements to express feelings and avoid blame, e.g., 'I feel concerned when I see this happen because it can impact our goals.'WarningAvoid being too vague or general, as this can lead to confusion and defensiveness.
- Express feelings about the mistakeShare how the mistake made you feel, using 'I' statements to express emotions and avoid blame. This helps the team member understand the impact of their actions and takes responsibility for their emotions.Pro tipBe honest and authentic in your expression of feelings, but avoid being overly critical or aggressive.WarningBe aware of your tone and body language, as these can convey just as much information as your words.
- Reaffirm confidence and trustLet the team member know that you still have confidence and trust in them, despite the mistake. This helps to build and maintain a positive and supportive work environment.Pro tipBe sincere and genuine in your reaffirmation, and provide specific examples of the team member's strengths and accomplishments.WarningAvoid being insincere or patronizing, as this can undermine the team member's confidence and trust.
A team member fails to meet a deadline, causing delays in the project. The manager uses the One Minute Re-Direct to specify what went wrong, express feelings about the mistake, and reaffirm confidence and trust in the team member.
A team member is struggling with a new task and makes a mistake. The manager uses the One Minute Re-Direct to specify what went wrong, express feelings about the mistake, and reaffirm confidence and trust in the team member.
The One Minute Re-Direct was developed as an adaptation of the One Minute Reprimand, which was used in top-down managed companies. The New One Minute Manager recognized the need for a more supportive and collaborative approach to management, and developed the Re-Direct technique to help team members learn from their mistakes and improve their performance.