Positive Action Language
Requesting concrete actions
Positive Action Language is a framework for making requests in a clear and concrete manner. It involves specifying what we want others to do, rather than making vague or abstract demands. This approach helps to avoid misunderstandings and promotes more effective communication.
- Requests should be specific and concrete
- Requests should be focused on what we want others to do, rather than what we don't want them to do
- Requests should be made in a clear and respectful manner
- Identify what you wantClearly define what you want others to do or provide. Be specific and concrete in your request.Pro tipUse positive language to focus on what you want, rather than what you don't wantWarningAvoid making vague or abstract requests that may be open to interpretation
- Use positive action languageFrame your request in a positive and concrete way, focusing on what you want others to do. Avoid using negative language or making demands.Pro tipUse specific examples or scenarios to illustrate what you wantWarningBe aware of your tone and body language, as these can impact how your request is received
- Be open to feedback and clarificationBe willing to listen to others and clarify your request if necessary. Be open to feedback and suggestions for improvement.Pro tipUse active listening skills to ensure you understand the other person's perspectiveWarningAvoid becoming defensive or dismissive if others don't immediately understand or agree with your request
A person asks a colleague to help with a project, specifying exactly what they need help with and how they can contribute.
A person asks a family member to stop leaving their dirty dishes in the sink, specifying how this behavior is impacting them and what they would like to see changed.
The concept of Positive Action Language was developed by Marshall Rosenberg as part of his Nonviolent Communication approach. It is based on the idea that clear and specific requests are more likely to be understood and fulfilled than vague or ambiguous ones.