50 results for Customer Service
Showing 1–50
STRUnreasonable Hospitality
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Turn transactions into unforgettable memories through deliberate human connection.

Young and Profiting with Hala Taha — yap-will-guidara · Young and Profiting with Hala Taha

ENTTechnology Refresh Cycle Revenue
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Exploit mandatory product replacement cycles to generate project revenue from existing accounts

Owned and Operated: I Have $5M, Do I Buy an HVAC Company or a Security Business? · John Wilson

STRInstall Labor Flex Pool
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Pool install crews across proximate branches so sold work is never delayed by one branch running short on labor

Owned and Operated: He Built a $100M HVAC Business (Chad Peterman, Peterman Brothers) · John Wilson

STRCommercial-Residential Mix Diversification
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Use commercial-residential seasonality inversion to flatten revenue and reduce customer risk

Owned and Operated: I Have $5M, Do I Buy an HVAC Company or a Security Business? · John Wilson

MKTCapacity Board Driven Digital Lead Throttle
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Pull live capacity data from Service Titan into a board and adjust digital ad spend per branch daily to match leads to available labor

Owned and Operated: He Built a $100M HVAC Business (Chad Peterman, Peterman Brothers) · John Wilson

STRSoft Brand Migration Playbook
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Absorb an acquired brand without losing its customers using a phased phone and digital handoff

Owned and Operated: The REAL Reason Rebranding Can Add $5M/Year · John Wilson

ENTRole Compression Before Delegation
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Strip front-line roles to 5 core tasks before handing them off

Sweaty Startup Ep 400: How to Delegate (Nick Huber and Sieva Kozinsky) · Nick Huber

MKTService Truck as Rolling Billboard
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Turn a $250k pump truck into a tracked inbound channel that competes with a $3k/month billboard for $4k once

Owned and Operated: Why Septic is the Most Underrated Business in America (Epic Septic) · John Wilson

STRAdjacent Competitor Consolidation
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Buy two competing businesses in the same market, merge them into one dominant location

Acquiring Minds: Phil Miller, $100K store to Pawville (11 locations, PE exit) — Acquiring Minds · Acquiring Minds

ENTUnderutilized Space Revenue Stacking
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Layer multiple revenue streams onto idle square footage to multiply business value from a single fixed-cost envelope

Acquiring Minds: Phil Miller, $100K store to Pawville (11 locations, PE exit) — Acquiring Minds · Acquiring Minds

LEAD100% of the Time Activities
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Eliminate service failures by defining non-negotiables that protect every touchpoint.

UpFlip Ep222: College Hunks $300M/yr (Nick Friedman) — The UpFlip Podcast · The UpFlip Podcast

ENTPreventive Maintenance Agreement Revenue Layering
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Convert ad-hoc service customers into recurring-contract clients to stabilize lumpy business cash flow

Acquiring Minds: Joe Wynn, $600k SDE, 90% seller note — Acquiring Minds · Acquiring Minds

COMActive Listening for Sales Mastery
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Listen with the intent to understand before you listen with the intent to respond

The Sales Bible: The Ultimate Sales Resource · Jeffrey Gitomer

COMThe Testimonial Selling System
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One customer testimonial outperforms a hundred sales pitches—collect, deploy, and systematise proof

The Sales Bible: The Ultimate Sales Resource · Jeffrey Gitomer

INFThe Friendship Selling Model
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Build genuine friendships with customers—friendships are immune to competition and price negotiation

The Sales Bible: The Ultimate Sales Resource · Jeffrey Gitomer

STRThe 53 Percent Rule: The Sales Experience as the Primary Driver of Customer Loyalty
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Over half of B2B customer loyalty is determined not by what you sell but by how you sell it

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

COMCommercial Teaching
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Teach customers something they don't know about their business — then show why only you can fix it

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

STRThe Challenger Selling Model: Teach, Tailor, Take Control
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The three-part methodology for winning complex B2B sales through constructive tension

The Challenger Sale: Taking Control of the Customer Conversation · Matthew Dixon and Brent Adamson

ENTThe Full-Stack Adoption Playbook
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Remove every adoption barrier yourself when launching infrastructure-dependent tech in underserved markets.

How to Make Transportation Quieter, Cleaner and Cheaper · Doreen Orishaba

FINThe 30% Housing Cost Rule
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Your mortgage should not exceed 30% of net take-home — the leverage safety boundary

Mortgage Expert: What First Time Buyers Need to Know in 2026 · Eddie Ross

FINThe True Affordability Audit
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Your real borrowing power is not 4.5x income — discover the gap before the lender does

Mortgage Expert: What First Time Buyers Need to Know in 2026 · Eddie Ross

LEADAI-Enabled Cognitive Labor Displacement Model
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AI agents are replacing cognitive work now — not in the future

Geoffrey Hinton — The Godfather of AI on Existential Risk · Geoffrey Hinton

STRThe Career Ladder Destruction Pattern
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AI eliminates the rungs, not the top — entry-level roles vanish while expertise stays

AI Whistleblower: We Are Being Gaslit By AI Companies, They're Hiding The Truth! · Karen Hao

STRThe Nagle Value Cascade Strategic Pricing System
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Price strategically by creating value first, communicating it effectively, structuring prices to capture it, and managing competition through policy rather than reaction

The Strategy and Tactics of Pricing: A Guide to Growing More Profitably · Thomas T. Nagle, Georg Muller, and Evert Gruyaert

LEADThe Sinek Golden Circle Leadership Model
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Inspire action by starting with WHY you exist, then explaining HOW you do it, and finally showing WHAT you offer

Start with Why: How Great Leaders Inspire Everyone to Take Action · Simon Sinek

LEADThe Blanchard Four-Stage Team Development Model
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Match your leadership style to your team's development stage to build high performance

The One Minute Manager Builds High Performing Teams · Ken Blanchard, Donald Carew, and Eunice Parisi-Carew

STRThe Business Model Canvas
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Describe, design, and reinvent any business model through nine interconnected building blocks

Business Model Generation · Alexander Osterwalder

ENTThe Money Models Framework
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Design deliberate offer sequences that fund your customer acquisition automatically

The Man That Makes Millionaires: Turn $0 to $10k With This Step By Step Formula! Alex Hormozi · Alex Hormozi

LEADPurpose-Driven Business Turnaround
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Revive a failing company by unleashing human magic through purpose and empowerment

Former Best Buy CEO Hubert Joly: Empowering Workers to Create Magic · Hubert Joly

MKTAsymmetric Value Creation
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Find where small changes in context create disproportionate value shifts

Dirty Little Marketing Secrets That Always Work - Rory Sutherland (4K) · Rory Sutherland

MKTThe Attention Scarcity Principle
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In an overcommunicated world, earning attention is more valuable than buying it

Permission Marketing · Seth Godin

MKTThe Campaign Driven Enterprise Method
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Create buying frenzies through structured demand-building campaigns

Oversubscribed · Daniel Priestley

ENTThe Built to Sell 8-Step Method
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Transform your founder-dependent business into a sellable asset

Built to Sell: Creating a Business That Can Thrive Without You · John Warrillow

LEADThe Five Principles of Compensation Design
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Turn your largest expense into a strategic advantage

Scaling Up Compensation · Verne Harnish & Sebastian Ross

ENTLeverage-Based Business Scaling
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Scale by maximizing output per unit of time invested across all business functions

The Man That Makes Millionaires - Turn 100 to 10k With This Step By Step Formula · Alex Hormozi

FINThe Full-Pay Student Dependency Model
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Understand how wealthy customers subsidize mission and what threatens them

Revisionist History - Food Fight (S1E5) · Malcolm Gladwell

MKTThe SB7 StoryBrand Framework
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A seven-part story structure that clarifies brand messaging so customers listen, engage, and buy

Building a StoryBrand 2.0: Clarify Your Message So Customers Listen · Donald Miller

STRDog-leg Approach
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Escape direct paths by moving to new positions

Teach Yourself To Think - Edward de Bono · Unknown

LEADThe Uncertainty Reduction Principle
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People suffer more from not knowing than from bad news itself

Perspective is everything · Rory Sutherland

MKTEducational Marketing Approach
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Market to others as you want to be marketed to

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTBelief Building Marketing Approach
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Educate prospects to make informed decisions

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTClaim-Proof Framework
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Make claims, back them up with proof

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

COMClaim/Proof Model
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Build persuasive communication with claims and proof

Simple Marketing for Smart People The One Question You Need - Billy Broas & Tiago Forte · Unknown

MKTProduct-For-Prospects
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Low-risk first step

Scorecard Marketing by Daniel Priestley · Unknown

COMShut Up And Listen
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Listen to customers

Top 5 Keys to a Rich Life & Business Wealth Handbook · Chris Voss

MINDMonitor Your Customers Experience Framework
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Test and monitor

Top 5 Keys to a Rich Life & Business Wealth Handbook · Chris Voss

MINDBuilding High Performing Teams
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Team Development

The one minute manager builds high performing teams · Kenneth H. Blanchard

ENTThe Power of Exclusion
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Focus on 1%

Anything You Want: 40 Lessons for a New Kind of Entrepreneur · Derek Sivers

MINDPersistence Through Improvement
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Improve, don't push

Anything You Want: 40 Lessons for a New Kind of Entrepreneur · Derek Sivers

MKTFlipping the Funnel
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Empower fans to speak up

Flipping the Funnel - Seth Godin · Unknown