The Assert What's Left Out Framework
Shift from 'I'm Right' to 'Here's What's Left Out'
This framework helps individuals shift their focus from being 'right' to understanding what's left out of the conversation. It provides a structured approach to asserting what's missing and creating a more constructive dialogue.
- Shift from 'I'm Right' to 'Here's What's Left Out'
- Listen for what's right and why they see it differently
- Assert what's left out in a non-confrontational manner
- Prepare to ListenPrepare yourself to listen actively and empathetically to the other person's perspective.Pro tipTake a few deep breaths and try to clear your mind before the conversation.WarningAvoid getting defensive or dismissive, as this can derail the conversation.
- Find the Trigger PatternsIdentify the trigger patterns that may be causing you to become defensive or dismissive.Pro tipReflect on your past experiences and identify common triggers.WarningBe aware of your emotions and take a step back if you feel yourself becoming triggered.
- Assert What's Left OutAssert what's left out of the conversation in a non-confrontational manner.Pro tipUse 'I' statements to express your thoughts and feelings.WarningAvoid blaming or attacking the other person, as this can escalate the situation.
John received feedback from his manager that he needed to improve his communication skills. Instead of becoming defensive, John used the Assert What's Left Out Framework to understand what was missing from the conversation and asserted his own perspective in a non-confrontational manner.
Sarah received feedback from her colleague that she needed to be more assertive in meetings. Sarah used the framework to understand what was left out of the conversation and asserted her own perspective, leading to a more constructive and respectful dialogue.
The authors developed this framework based on their research and experience in communication and feedback. They recognized the importance of creating a safe and constructive environment for feedback conversations.