The Be Your Own Process Referee Framework
Diagnose, Describe, Propose
This framework helps individuals take ownership of the feedback process and create a more constructive environment for conversations. It provides a structured approach to diagnosing, describing, and proposing solutions.
- Diagnose the issue or problem
- Describe the impact and consequences
- Propose solutions and alternatives
- Diagnose the IssueDiagnose the issue or problem that needs to be addressed.Pro tipUse open-ended questions to gather more information.WarningAvoid making assumptions or jumping to conclusions.
- Describe the ImpactDescribe the impact and consequences of the issue or problem.Pro tipUse specific examples and data to illustrate the impact.WarningAvoid being too vague or general.
- Propose SolutionsPropose solutions and alternatives to address the issue or problem.Pro tipUse collaborative language and involve the other person in the solution-finding process.WarningAvoid imposing your own solution or being too prescriptive.
John used the Be Your Own Process Referee Framework to diagnose the issue of poor communication in his team, describe the impact on productivity, and propose solutions to improve communication.
Sarah used the framework to diagnose the issue of lack of feedback in her organization, describe the impact on employee engagement, and propose solutions to improve feedback mechanisms.
The authors developed this framework based on their research and experience in communication and feedback. They recognized the importance of creating a safe and constructive environment for feedback conversations.