COMMUNICATIONWeeks to result

The Containment Chart Framework

Contain the feedback to learn and grow

FeedbackSelf-AwarenessPersonal Growth
Problem it solves

poor communication

Best for

Individuals seeking to improve their relationships and communication skills

Not ideal for

Those who are not open to feedback or self-reflection

Overview

Why this framework exists

The Containment Chart Framework is a tool for containing feedback to learn and grow. By using a chart to separate what's wrong from what's right, individuals can free themselves to see what might be valid or reasonable in the feedback, rather than getting defensive or dismissive. This framework is useful for improving relationships, communication skills, and personal growth.

Core principles

3 total
  1. Contain the feedback to learn and grow
  2. Use feedback as an opportunity for growth and self-awareness
  3. Be open to different perspectives and willing to learn from others

Steps

3 steps
  1. Create a containment chart
    Create a chart with two columns, one for what's wrong with the feedback and one for what might be right or helpful.
    Pro tipUse a physical notebook or digital tool to create the chart, and be as specific as possible.
    WarningAvoid getting caught up in emotions or defensiveness when creating the chart.
  2. Fill out the chart
    Fill out the chart with the feedback, separating what's wrong from what's right.
    Pro tipBe honest and objective when filling out the chart, and avoid being defensive or dismissive.
    WarningAvoid getting caught up in emotions or defensiveness when filling out the chart.
  3. Reflect on the chart
    Reflect on the chart and identify areas for growth and improvement.
    Pro tipBe specific and actionable in your plan, and set realistic goals and deadlines.
    WarningAvoid being too hard on yourself or getting discouraged by setbacks.

Checklist

Saved in your browser

Examples

2 cases
Amy's story

Amy received feedback from her boss Ivan that she found offensive. With the help of her friend Hank, Amy used the Containment Chart Framework to contain the feedback and learn from it.

OutcomeAmy was able to see what might be valid or reasonable in the feedback and improve her relationship with Ivan.
Everett's story

Everett received a 360 report that he found confounding and defensive. However, he eventually saw the value in the feedback and used it to improve himself.

OutcomeEverett was able to improve his relationships and communication skills, and became a stronger leader.

Common mistakes

3 traps
Getting defensive or dismissive of feedback
When we receive feedback, it's natural to feel defensive or dismissive. However, this can prevent us from learning and growing from the feedback.
Not being open to different perspectives
Being open to different perspectives and willing to learn from others is crucial for personal growth and improvement.
Not taking action on the feedback
Receiving feedback is not enough; we must also take action on it to see real growth and improvement.

Origin story

How this framework came to be

The framework was introduced through the story of Amy, who received feedback from her boss Ivan that she found offensive. With the help of her friend Hank, Amy used the Containment Chart Framework to contain the feedback and learn from it.

Source

Traced to primary
Source · BOOK
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Douglas Stone · 2014
Open source →

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