COMMUNICATIONWeeks to result

Contain the Story Framework

Keep feedback in perspective

Problem it solves

poor communication

Best for

Individuals who want to improve their ability to keep feedback in perspective

Not ideal for

Those who are not willing to examine their thoughts and emotions

Overview

Why this framework exists

The Contain the Story Framework is a tool for keeping feedback in perspective. By using the Feedback Containment Chart, the Balancing Picture, and Right-Sizing, individuals can contain the story and respond more effectively to feedback. This framework involves recognizing the rules of physics for stories, such as time, specificity, and people, and revising one's story to be consistent with these rules.

Core principles

3 total
  1. Stories about feedback can become distorted and exaggerated
  2. Containing the story can help individuals respond more effectively
  3. Recognizing the rules of physics for stories is key to containing the story

Steps

2 steps
  1. Use the Feedback Containment Chart
    Fill out the chart to see the feedback and contain it.
    Pro tipBe specific and detailed in your answers
    WarningAvoid denying or exaggerating the feedback
  2. Draw the Balancing Picture
    Illustrate the balance of positives and negatives to keep the feedback in perspective.
    Pro tipUse visual aids to help loosen up the story
    WarningAvoid getting caught up in negative emotions or storytelling

Checklist

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Examples

1 cases
Receiving feedback on a performance review

An individual receives feedback on a performance review and uses the Contain the Story Framework to keep the feedback in perspective.

OutcomeThe individual is able to respond more effectively and constructively to the feedback

Common mistakes

2 traps
Denying or exaggerating feedback
Failing to contain the story can lead to distorted perceptions and ineffective response
Getting caught up in negative emotions
Failing to manage emotions can lead to misinterpretation and ineffective response

Origin story

How this framework came to be

The concept of containing the story is based on the idea that our stories about feedback can often become distorted and exaggerated, and that containing the story can help us to respond more effectively.

Source

Traced to primary
Source · BOOK
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Douglas Stone · 2014
Open source →