Signposting Framework
Separate topics
The Signposting Framework is a structured approach to separating topics in a conversation. It involves explicitly stating the topics to be discussed, giving each topic its own track, and discussing each topic fully before moving on to the next one. This framework helps to prevent switchtracking and ensures that all important topics are addressed.
- Separate topics to avoid confusion and switchtracking
- Give each topic its own track to ensure thorough discussion
- Discuss each topic fully before moving on to the next one
- Identify the topics to be discussedDetermine the key issues or topics that need to be addressed in the conversation. Be clear and specific about what each topic entails.Pro tipUse open-ended questions to encourage the other person to share their thoughts and concernsWarningAvoid assuming you know what the other person wants to discuss
- Signpost the topicsExplicitly state the topics to be discussed, using a clear and concise format. This helps to set expectations and ensure that all important topics are addressed.Pro tipUse a template or script to help guide the conversationWarningAvoid being too rigid or inflexible in your approach
- Discuss each topic fullyGive each topic its own track, discussing it thoroughly before moving on to the next one. This helps to prevent switchtracking and ensures that all important issues are addressed.Pro tipUse active listening skills to ensure you understand the other person's perspectiveWarningAvoid interrupting or dismissing the other person's concerns
In a feedback conversation, one person might say, 'I want to discuss two topics: my performance on the project and your management style.' The other person can then respond, 'Let's discuss each topic separately. First, let's talk about your performance on the project.'
The Signposting Framework was developed as a way to improve communication in feedback conversations. By providing a clear structure for discussing multiple topics, it helps individuals to stay focused and avoid getting sidetracked.