Category · COM
Communication
Frameworks for writing, speaking, and giving feedback so the message actually lands.
514frameworks in communication
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Recorded Role-Play Mediation
Mediate conflicts with recorded role-plays
Role-Playing in Mediation
Understanding perspectives and needs
Emergency First-Aid Empathy
Addressing resistance and defensiveness
Mediator Role in NVC
Facilitating conflict resolution
Translating 'No'
Translate 'no' into a need or request
Empathy to Ease Pain
Use empathy to ease pain and facilitate hearing
Needs-Focused Conflict Resolution
Resolve conflicts by understanding needs
Offering Empathy First
Create a safe space for conflict resolution
Four Steps to Expressing Anger
Transform anger into needs and feelings
Four Options for Responding to Difficult Messages
Respond with empathy
Expressing Anger Fully
Express anger in a way that promotes understanding and connection
Distinguishing Stimulus From Cause
Separate cause from stimulus
Empathy for Silence
Empathize with silence
Empathy to Revive a Lifeless Conversation
Revive lifeless conversations
Empathy in Hearing Someone's 'No!'
Empathize with 'no'
Empathy That Heals
Healing through empathy
Sustaining Empathy
Maintaining emotional connection
Paraphrasing for Empathy
Reflecting feelings and needs
Receiving Empathically
Hear others with empathy
Defining Requests vs. Demands
Distinguish between requests and demands
Requesting Honesty
Ask for specific feedback
Requesting Reflection
Ask for clarity
Asking for a Reflection
Ensuring understanding through reflection
Positive Action Language
Requesting concrete actions
Requesting That Which Would Enrich Life
Make requests that enrich life
Acknowledging Needs
Identify needs behind feelings
Four Options for Receiving Negative Messages
Responding to criticism
Feelings Vocabulary Framework
Express feelings clearly
Expressing Feelings
Identify and communicate emotions effectively
Separating Observation from Evaluation
Distinguish facts from judgments
Observing Without Evaluating
Separate facts from judgments
Life-Alienating Communication
Avoid language that blocks compassion
NVC Process
Connect with compassion
Nonviolent Communication (NVC)
Communicate with compassion
Nonviolent Communication
Communicate with compassion
4DX Keynote/Overview
Introduction to 4DX
The Problem Solve to Create Possibilities Framework
Create Possibilities, Dig for Underlying Interests
The Be Your Own Process Referee Framework
Diagnose, Describe, Propose
The Assert What's Left Out Framework
Shift from 'I'm Right' to 'Here's What's Left Out'
The Feedback Containment Chart Framework
Contain the story
The Ladder of Inference Framework
Understand assumptions
The Feedback Arrow Framework
Understand feedback
The Feedback Appreciation Framework
Appreciate feedback
The Individual Differences Framework
Understand and adapt to differences
The Long-Term Consequences Framework
Consider the future
The Multitrack Feedback Framework
Provide feedback through multiple channels
The Coaching Relationship Framework
Coaching is a relationship, not a meeting
The Shared Problem Framework
Collaborative problem-solving
The Containment Chart Framework
Contain the feedback to learn and grow
The Two Lists Framework
Separate what's wrong from what's right